Refund & Cancellation Policy

Last updated: 28 September 2026

1. Scope

This policy covers subscription fees you pay to Brandzy for the Growth and Pro plans. It does not cover money exchanged between you and a brand, or between you and a customer who orders from your storefront — Brandzy does not process, hold, or refund those payments. Any refund for a product or service you sell is between you and your customer.

2. 14-day refund

Every new account starts with a 7-day free trial, so you can try Brandzy before paying anything. Nothing is charged during the trial.

If you are not happy with Brandzy, you can request a full refund within 14 days of your first subscription payment, or within 14 days of any renewal charge, as long as it is your first refund request for that plan. Email info@brandzy.app from your account email address with the date of the charge.

Approved refunds are returned to your original payment method. Refunds go through Cashfree Payments and usually arrive within 5–7 business days, depending on your bank or card issuer.

3. After 14 days

Charges older than 14 days are not refundable, except where a refund is required by applicable law or we have charged you in error (for example, a duplicate charge), in which case we will refund the incorrect amount.

4. Cancellation

Plans are prepaid packs of 1, 3, 6 or 12 months, so there is nothing to cancel: your plan simply ends when the time you paid for runs out, and we never charge you again unless you choose to pay. You keep access to your paid plan until the end of the period you have already paid for.

5. What happens to your data

Cancelling does not delete your account or data. You can still sign in and view or delete your records. To delete your account entirely, see our Privacy Policy Data Deletion.

6. Plan changes

To change plan, pay for the plan you want in Settings. The new plan applies straight away, and the month you pay for is added after any time you have already paid for, so you never lose paid days.

7. Changes to this policy

We may update this policy from time to time. Material changes will be shown by an updated "Last updated" date above. Changes do not affect a refund request for a charge made before the change.

8. Contact

Billing and refund questions can be sent to info@brandzy.app or +91 63009 67265. We usually reply within 2 business days.

Brandzy is a product built and managed by Tharun Tech Solutions, a sole proprietorship based in India that develops and runs its own apps. Brandzy is one of its products.
Registered address: 3-4-696/1, Om Sai Colony, Hanamkonda, Warangal – 506001, Telangana, India